Frequently Asked Questions
Everything you need to know about bringing the taste of Tuscany to your home.
How do you ensure the freshness of perishable products during shipping?
We use specialized isothermal packaging and high-quality cold packs to maintain a controlled temperature for our cheeses and cured meats, ensuring they arrive at your door in perfect condition.
Do you ship your Tuscan delicacies internationally?
Yes, we ship our authentic products worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless shopping experience.
Are your products sourced directly from local artisans?
Absolutely. Every product in our catalog is carefully selected from small-scale Tuscan producers who follow traditional methods and use local ingredients.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns for health and safety reasons. However, if a product arrives damaged or does not meet our quality standards, please contact us within 48 hours for a replacement or refund.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.