Returns & Exchanges
At Passione Toscana, we strive to ensure the highest quality for our artisanal food products, but if you are not satisfied with your purchase, we are here to help. Due to the perishable nature of our goods, we offer a dedicated resolution process for damaged or incorrect items to ensure your culinary experience remains authentic.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach high-quality photographs of the product, packaging, and shipping label to verify any damage or quality concerns.
Review Process
Our quality control experts will review your claim against our artisanal standards to determine the eligibility for a refund or replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing